Blog
Insights on customer conversations, CS strategy, and building better teams.
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Pros and Cons of Net Promoter Score (NPS)
NPS is one of the most widely used customer metrics. But is it right for your organization? Here's an honest look at the trade-offs.
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Are you planning Q2? Stop using OKRs
Many organizations attempt to adopt OKRs without the foundational prerequisites in place. Here's what you actually need before OKRs can work.
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Asking your customer this question will change everything
The most powerful thing you can do in a customer conversation has nothing to do with your product. It starts with one question.
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How to communicate the value of Customer Success while your organization evolves
Customer Success is often misunderstood inside organizations. Here's how to communicate its value clearly as your company grows.
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One of the most dangerous sentences you can say
"It's just the way I am." Four words that quietly close the door on growth. Here's why this sentence is so dangerous — and what to do instead.
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Tips to build a Growth Mindset into your life
Growth mindset isn't a motivational poster. It's a practice. Here's how to actually build it into your daily life and career.
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